Credit Counselling
Learn what it is, how we provide it, and the difference that our help makes.

Why Choose Our Canadian Debt Help & Counselling Services

Before we dive into telling you about ourselves and how we help, we should first start off by making sure you know what credit counselling is.

What is Credit Counselling?

The simple answer is that credit counselling helps you improve your financial situation. Some people need help with budgeting their money better, other people have concerns about their credit, and many people want help to deal with their debts. Regardless of your situation, credit counselling looks to solve your problems and help you get ahead.

What is a Credit Counsellor?

A Credit Counsellor is the person who provides the credit counselling. They help you find solutions to your financial challenges and problems. This is, however, where it can become a bit complicated because there are no mandatory educational requirements for Credit Counsellors in Canada. For professionals who are committed to being qualified Credit Counsellors, many will further their education through the Accredited Financial Counsellor Canada Program and become accredited after completing 1,000 hours of financial counselling. We require that all of our Credit Counsellors go through this program and become accredited.

Non Profit Credit Counselling Society Providing Canadian Debt Help

If you find that you are stressed because of your debt, struggling to make your minimum payments each month and need a plan to get your finances back on track, we can help. Our organization, the Credit Counselling Society, is an award-winning credit and debt counselling non-profit service. Established in 1996 as a registered charitable society, we have helped well over half a million Canadians learn how to manage their money and debt better.

Through the Credit Counselling Society's 23 offices located in Alberta, British Columbia, Manitoba, Ontario, and Saskatchewan we provide:

  • Free, confidential & non-judgmental credit counselling services
  • Debt consolidation, repayment and settlement programs
  • Money management education
  • Budgeting assistance
  • Information and referral services

The Difference Our Help Makes in Peoples' Lives

We often see peoples' lives change when we help them with their debts. Watch some of our Counsellors explain in this video. You can also see some of our clients share their experiences with us here.

In All That We Do, What’s Best for Our Clients Comes First

Even though we are a non-profit service, we don't take a passive approach to helping Canadians with their debts. Our vision is to be the leader in providing innovative and superior personal credit and debt counselling services and programs in Canada.

While our vision is very important to us, our values are even more important:

  • We are committed to quality and excellence in everything we do
  • We act with honesty, integrity and ethics
  • We treat all people with dignity, fairness and respect

Our Clients Interviewed on Global TV and CTV News

From time to time, the news media interviews some of our clients who are comfortable sharing their story publicly. Below are two of our clients who were interviewed about their experience with the Credit Counselling Society.

Global News - The Credit Counselling Society gets people out of debt. Canadians in BC are offered debt and credit counselling services in Vancouver.

Global News interviews Julia Fletcher after she pays off $10,000 in debt interest free due to help from the Credit Counselling Society. Watch

CTV On Your Side - Debt solutions are available for Canadians with debt problems. Credit counselling helped Dan completely repay his debt. The same service is available in Vancouver, BC

CTV News shows how Dan Robinson paid off $30,000 in debt with no interest with the help of the Credit Counselling Society. See story

Accredited, Non Profit Credit Counselling Society in Canada

Credit Counselling Society is an accredited member of the Better Business Bureau (BBB). They are designated as an Accredited Charity.

We are federally registered as a Canadian charitable organization and as an accredited, charter member of Credit Counselling Canada, a national association of non-profit consumer credit counselling services.

We are government licensed as required by the laws in the provinces in which we serve. Feel free to contact your province’s consumer protection authority and verify our good standing. The Credit Counselling Society is also an accredited member of the Better Business Bureau. We maintained their top A+ rating from our inception in 1996 until 2012 when they upgraded us to their highest level of accountability and granted us "Accredited Charity" status. Since we have always been a registered non-profit charity, we are pleased that the Better Business Bureau recognizes the differences between our non-profit service and those offered by for-profit businesses.

We have been accredited by the Better Business Bureau for over 20 years and have earned their highest level of accreditation.

Awards & Reviews for Outstanding Customer Service

No credit or debt counselling organization in Canada has won more awards or receives more reviews for outstanding service than the Credit Counselling Society. Every year we win the Consumer Choice Award in cities across Canada, and we often win other awards such the Great Place to Work award for creating one of the best workplaces for our employees in Canada.

As wonderful as it is to receive awards, what's far more important to us is actually helping Canadians with their finances and their debts. This is so important to us that we've created the largest network of non-profit credit counseling offices in Canada staffed by local, professionally trained Credit Counsellors. We now have 23 offices in Alberta, BC, Manitoba, Ontario, and Saskatchewan and are adding more every year.

To ensure that we are providing the best service possible, we send a survey to every person we help and ask them how we did and what we can do better. Typically around 97% of our clients report that they would recommend our service to others. You don't have to take our word for it though, you can check out the over 1,000 reviews our clients have left on Facebook, Google, Yelp, and other rating and review websites.

Worth Knowing

The Credit Counselling Society consistently wins more Consumer Choice Awards in more cities across Canada than any other organization that helps people with their debts.

Credit Counselling Society's Commitment to Excellence

The Credit Counselling Society values the relationship we develop with each of our clients and with those who contact us to inquire about the debt help services we provide. Our aim is to provide a professional, efficient, helpful and friendly service. If we have not met or exceeded your expectations please contact our President & CEO who will ensure that action is taken and that you receive a timely response.

Gail Vaz-Oxlade on Non-Profit Credit Counselling in Canada

Til Debt Do Us Part TV host, Gail Vaz-Oxlade, interviewed the Credit Counselling Society's President & CEO, Scott Hannah, on a credit counselling segment on her Toronto radio show, The Late Shift. The purpose of the interview was to help Canadians identify high quality non-profit credit counselling companies. You can listen to the interview here or read some of the highlights.

If you're struggling with your debts and need help, give us a call today. We can help you. Speaking with our accredited Credit & Debt Counsellors are always free, completely confidential and non-judgmental. Call us today at 1-888-527-8999 and get your finances back on track. You've got nothing to lose but your debt.


There's a Way Out of Debt with Help

"I had just come to the point where I had given up hope – that there’s no way I could ever repay my debt. A friend of mine suggested I reach out, and I thought I’d get some condescending person on the phone lecture me about money, but my counsellor was the most compassionate, caring person who became sort of my own personal cheerleader."

- Charis, Actual Client

Ready for Some Help?

Our Credit Counsellors are experienced, professionally trained and really care about helping our clients find the right solutions to their debt problems.

Speak with a Certified Credit Counsellor