How to Reach Us
If you have any question - regardless of how simple it may seem - feel free to ask. We're here to help you.

Contact Us

We're just a click, call, or chat away. We're happy to help answer any questions you may have or set you up with a FREE, confidential, non-judgemental credit counselling appointment with one of our certified credit counsellors.

If you are stressed about your debts or have money problems, we are available to help! Contact us if you would like to ask us some questions or to make a free, confidential appointment with one of our Counsellors.

Calling us means that you get to speak with someone right away. We don’t have a call centre taking your calls; just real people who care about helping you with your debts.

If you're curious about what happens when you contact us for help, have a look at this simple overview.

If you're nervous about calling us and talking about your situation, watch this short video.


Best Way to Contact Us

Because of the COVID-19 problem with so many people at home making extra phone calls, the entire phone system across North America seems to be stressed. This is impacting our phone lines too and is preventing some calls from getting through. It's also causing a lot of calls to be dropped as well.

At the moment, connecting with us online seems to be the most reliable way of getting in touch with us. If you're contacting us for the first time, please click the "Call Me Back" button below, provide us with your contact info, and we'll call you back as soon as we can. You are also welcome to chat with us online or email us.

If you are disconnect while calling us, please call back or connect with us using one of the online methods. We thank you for your patience as we do our best to work around this challenge.

Call Me Back

Many Ways to Contact Us

Most people call us toll free at 1-888-527-8999, but you can also call one of our local numbers or even email us if that's more comfortable for you. You can email us at We respond to all email inquiries within 24 business hours. Toll-Free Fax: 1-888-520-8008


We are open 6 days a week with extended hours to serve you:

Monday - 5:30 am - 8:00 pm
Tuesday - 5:30 am - 8:00 pm
Wednesday - 5:30 am - 8:00 pm
Thursday - 5:30 am - 8:00 pm
Friday - 5:30 am - 4:30 pm
Saturday - 7:30 am - 3:00 pm

Monday - 6:30 am - 9:00 pm
Tuesday - 6:30 am - 9:00 pm
Wednesday - 6:30 am - 9:00 pm
Thursday - 6:30 am - 9:00 pm
Friday - 6:30 am - 5:30 pm
Saturday - 6:30 am - 4:00 pm

Monday - 7:30 am - 10:00 pm
Tuesday - 7:30 am - 10:00 pm
Wednesday - 7:30 am - 10:00 pm
Thursday - 7:30 am - 10:00 pm
Friday - 7:30 am - 6:30 pm
Saturday - 9:30 am - 5:00 pm

Monday - 8:30 am - 11:00 pm
Tuesday - 8:30 am - 11:00 pm
Wednesday - 8:30 am - 11:00 pm
Thursday - 8:30 am - 11:00 pm
Friday - 8:30 am - 7:30 pm
Saturday - 10:30 am - 6:00 pm

Office Locations & Local Phone Numbers

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See a complete list of our office locations, local addresses, and local phone numbers.

The Credit Counselling Society values the relationship we develop with each of our clients and with those who contact us to inquire about the services we provide. Our aim is to provide a professional, efficient, helpful and friendly service. If we have not met or exceeded your expectations please contact our President & CEO who will ensure that action is taken and that you receive a timely response.

Head Office

We have 23 offices located in cities across Canada.

Our head office is located in New Westminster, BC at

Suite 400 - 88 Sixth Street
New Westminster, BC V3L 5B3